This English translation is provided for convenience. The Japanese version is the legally binding master document. Japanese version →
Disclosure under Japan's Act on Specified Commercial Transactions · Last updated September 3, 2026
| Seller | ONE STEP Co., Ltd. |
|---|---|
| Representative | Takashi Ono, Representative Director |
| Address | Yamato Building 405, 1-6-16 Kanda-Izumicho, Chiyoda-ku, Tokyo 101-0024, Japan |
| Telephone | 03-6821-6715 |
| Prices | Free is ¥0 per month and includes the core features currently available on ChatMarket, including produced-video and live-archive VOD sales. Creator+ is ¥2,980 per month and adds event tickets and Fan Club tools, with an 85% creator payout rate. The price of each Yell Coin package, ticket, call, video, or other paid service is displayed on the relevant purchase screen. Card purchases of live-stream and school tickets, chat readings, videos, replays and crowdfunding contributions show the underlying amount, a separate 5% system fee, and the total before payment and on the checkout screen. New fan-club subscriptions add the same 5% fee to each monthly payment; existing subscriptions are not changed retroactively. This fee is not charged again when a video is purchased with Yell Coins. |
| Additional charges | A 3.6% system/payment fee is added to Yell Coin purchases. Internet and communications charges are borne by the user. |
| Payment methods and timing | Supported card and Stripe payment methods are shown at checkout. Charges occur when the user confirms the purchase. |
| Creator payouts | Approved campaign creators receive 90% during the free period. Event-ticket organizers currently receive 90% of the ticket price; buyers pay a separate 5% system fee. Earnings close at month-end and are scheduled for payout on the 15th of the following month, less the actual bank transfer fee. |
| Delivery | Digital access, coins, tickets, or plan privileges are provided after successful payment and system confirmation. |
| Cancellation and refunds | Digital services and coins are generally non-refundable after provision, except where required by law or where the specific service cancellation policy applies. |
| System requirements | A supported browser, compatible device, stable internet connection, and camera or microphone permission may be required depending on the service. |
Important notes
- Creator services are supplied by the individual creator under the conditions shown before purchase.
- Streaming and calls may be affected by the user's device, browser, network, or permissions.
- The Japanese disclosure is the legally controlling version.